RotoTracker Support Center

Got a question? Having trouble with the site? Browse the FAQs below or use the search box on the right to get an instant answer.

Getting Started

• What data can I import into RotoTracker?
• What DFS sites does RotoTracker support?
• Does RotoTracker comply with the terms and conditions of DFS sites?

Importing Data

• How do I import my data into RotoTracker?
• What's the easiest way to import lots of data?
• How do I keep my data up to date each week?
• I'm getting errors when I upload my file, what's going on?
• Can I delete my data?
• Can I import data from more than one user from the same site into my account?
• Can you add support for my favorite DFS site?
• I represent a Daily Fantasy Sports site - can you support us?

Data Problems

• I think my profit is inaccurate, what's going on?
• Why is my data from satellite contests wrong?
• Why is my data from DraftKings in 2013 and 2014 wrong?
• Where are all my head-to-head opponents?
• Do you support the new DraftKings 2017 CSV format to better handle head-to-head contests?
• I see my name show up in the opponents tab. Why?
• I'm missing some DraftKings contest results. Where have they gone?

RotoTracker Sync

• What is RotoTracker Sync?
• What's with the extra steps for DraftKings sync?
• Why is the extension skipping some results?
• Why does syncing up my really big file fail?

Reports and Graphs

• What do all the stats mean on the dashboard?
• What do all the stats mean on the reports?
• What are cohort reports and how do I use them?
• What is ROI and how is it calculated?
• What is ITM and how is it calculated?
• What is average score and average win score?
• Why don't I see one of my sports in the sports profit graph?
• How accurate is the prize pool information?
• Why are some contests missing from aggregate reports?
• How does the style cohort and filter work?
• How does the opponent points report, filters and scatter chart work?
• How does the opponent draws report work?
• What is the difference between the regular entries report and the opponent entries report?
• What is the difference between the opponent and opponent entries reports?
• Can I filter by slate?
• Can I view more than five sports or categories in a profit chart?
• How do the entry results filters work?

Subscription Plans

• How much do your subscriptions cost?
• Can I cancel my subscription?
• How does upgrading or downgrading my account work?
• Do you issue refunds?
• What happens when my automatic rebilling fails?

Sharing and Privacy

• How does dashboard sharing work?
• How do I take a dashboard snapshot?
• What does making a dashboard share public mean?
• What does it mean to keep a dashboard share private?
• Can RotoTracker customer support see my data?
• Does anyone at RotoTracker play head-to-head DFS?

Quick links